Terms of Service
Welcome to Iron & Oak Plumbing. These Terms of Service (“Terms”) govern your use of our website at ironandoakplumbing.com (the “Site”) and any services you request from Iron & Oak Plumbing, LLC (“Iron & Oak Plumbing,” “we,” “us,” or “our”). Please read these Terms carefully before using our Site or requesting our services.
By using our Site, submitting a service request, signing up for our membership program, or otherwise engaging with Iron & Oak Plumbing, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Site or our services.
1. Who We Are
Iron & Oak Plumbing, LLC is a Florida-based residential and commercial plumbing services company. We provide plumbing repair, installation, maintenance, and emergency service throughout our service area.
Our contact information:
Iron & Oak Plumbing, LLC
5690 Hancock Rd
Southwest Ranches, FL 33330
Phone: 954-283-0447
Website: ironandoakplumbing.com
2. Use of Our Site
You may use ironandoakplumbing.com to learn about our services, request a service appointment, sign up for our membership program, contact us, and access other resources we make available.
By using the Site, you agree that you will:
- Provide accurate and complete information when submitting any form.
- Use the Site only for lawful purposes.
- Not attempt to hack, disrupt, or interfere with the Site or its underlying infrastructure.
- Not use the Site to send spam, unsolicited communications, or malicious content.
- Not scrape, copy, or reproduce content from the Site without our written permission.
We reserve the right to restrict or terminate your access to the Site at our discretion if you violate these Terms.
3. Service Requests
When you submit a service request through our Site or by calling us at 954-283-0447, you are asking Iron & Oak Plumbing to evaluate, schedule, and provide plumbing services. Please note the following:
3.1 Service Request Acknowledgment
Submitting a service request through the Site does not create a binding service contract. A service appointment is only confirmed once we have contacted you directly and scheduled the visit.
3.2 Accurate Information
You are responsible for providing accurate service address information, contact details, and a clear description of the plumbing issue. Inaccurate information may delay service or result in additional charges.
3.3 Scheduling and Priority
We do our best to accommodate your preferred appointment time. Members of our membership program receive priority scheduling. Non-members receive service based on availability.
3.4 Emergency Services
For plumbing emergencies (active leaks, flooding, sewage backups, or safety hazards), please call us directly at 954-283-0447. Do not rely on Site forms or email for emergency communication.
3.5 Access to the Property
To perform the requested service, our technician must have safe access to the service address. You are responsible for ensuring that an authorized adult (18 years or older) is present at the scheduled service time and that pets, obstructions, or safety hazards are managed appropriately.
3.6 Estimates and Pricing
We will provide an estimate before beginning most work. If additional work is needed once the technician has begun (for example, after diagnosing the actual condition of a pipe or fixture), we will discuss the additional scope and cost with you before proceeding.
3.7 Cancellations and No-Shows
You may cancel or reschedule a service appointment by calling 954-283-0447 at least four (4) hours before the scheduled arrival window. Cancellations made less than four (4) hours before the appointment or missed appointments where no one is available at the service address may be subject to a service call fee.
4. Payment Terms
4.1 Payment Methods
We accept major credit cards, debit cards, ACH bank transfers, and other payment methods identified on our invoice. Payment is due upon completion of the service unless otherwise agreed in writing.
4.2 Membership Program Billing
If you enroll in the Iron & Oak Plumbing membership program, your payment method will be charged automatically on the schedule you selected at signup ($49 per month or $499 annually). Full membership terms are set forth in Section 5 below.
4.3 Late Payments
Invoices not paid within thirty (30) days of the invoice date may be subject to a late fee and, at our discretion, may be forwarded to a third-party collections agency. You are responsible for any collection costs and reasonable attorneys’ fees we incur to recover unpaid amounts.
4.4 Disputes
If you dispute a charge, please contact us at 954-283-0447 within thirty (30) days of the invoice date. We will investigate and respond to your dispute promptly. Failure to dispute a charge within thirty (30) days constitutes acceptance of the charge.
5. Membership Program
The Iron & Oak Plumbing membership program is an optional subscription service that provides members with priority scheduling, discounted rates, and annual maintenance visits.
5.1 Enrollment
To enroll, you must submit a completed membership signup through our Site, over the phone, or in person, and provide a valid payment method.
5.2 Pricing
The membership fee is $49 per month or $499 per year, at your election. The annual option saves $89 versus the monthly rate. Pricing is subject to change with reasonable notice to existing members.
5.3 Benefits
Active members receive the following:
- No dispatch fees on any service call
- Two comprehensive plumbing maintenance visits per year (spring and fall)
- Priority scheduling on every service request
- 15% off all repairs and installations
- Member-only 24/7 emergency service rates
- One free camera scope per year (over $600 value)
- Winterization inspection included
- Discounted water heater tune-up or flush annually
- Membership discounts stack with all promotions
5.4 Maintenance Visits
Members are entitled to two comprehensive maintenance visits per year. Iron & Oak Plumbing will make reasonable efforts to schedule these visits during spring and fall, but the timing may be adjusted based on your availability and our scheduling capacity. Missed visits are not refundable or rollable to a subsequent year.
5.5 Term and Cancellation
Membership is billed on a month-to-month or annual basis, depending on the option you selected at signup. You may cancel your membership at any time by calling 954-283-0447 or submitting a cancellation request through the contact form at ironandoakplumbing.com.
- Monthly members: Cancellation will be effective at the end of the current billing month. You will not be charged for future months.
- Annual members: Cancellation will be effective immediately. Annual members are eligible for a prorated refund of unused months, calculated based on the effective monthly rate of $49, minus any benefits already used during the membership year.
Membership benefits terminate upon cancellation.
5.6 Suspension for Non-Payment
If your payment method fails or your membership dues are otherwise unpaid, we will attempt to contact you to resolve the issue. If payment is not received within fifteen (15) days, your membership may be suspended, and priority scheduling and member discounts will no longer apply.
5.7 Program Changes
Iron & Oak Plumbing reserves the right to modify the benefits, pricing, or structure of the membership program. Material changes will be communicated to active members with at least thirty (30) days’ notice, and members may cancel without penalty if they do not accept the modified terms.
6. Warranties on Work Performed
6.1 Workmanship Warranty
Iron & Oak Plumbing warrants that the plumbing work we perform will be free from defects in workmanship for a period of one (1) year from the date of service, subject to normal wear and tear and proper use of the plumbing system. If a defect in our workmanship appears during the warranty period, we will repair or re-perform the affected work at no additional cost to you.
6.2 Manufacturer Warranties
Fixtures, equipment, and materials we install may carry separate warranties provided by the manufacturer. Iron & Oak Plumbing will assist you in facilitating manufacturer warranty claims, but we are not responsible for the terms or performance of manufacturer warranties.
6.3 Warranty Exclusions
Our workmanship warranty does not cover:
- Damage caused by misuse, neglect, or abuse of the plumbing system
- Damage caused by third parties, natural disasters, or acts of God
- Issues arising from work performed by anyone other than Iron & Oak Plumbing following our service
- Wear-item replacement (such as washers, gaskets, or filters) in the normal course of plumbing system operation
- Consequential or indirect damages resulting from a defect
6.4 How to Make a Warranty Claim
To make a warranty claim, please contact us at 954-283-0447 or submit a request through the contact form at ironandoakplumbing.com. We will respond promptly and schedule a follow-up visit at our earliest availability.
7. Disclaimers
7.1 Site Content
The content on ironandoakplumbing.com, including plumbing tips, educational articles, service descriptions, and pricing information, is provided for general information only. We make no warranties regarding the accuracy, completeness, or currentness of Site content. Plumbing systems and code requirements vary by location and situation, and Site content should not be relied upon as a substitute for professional plumbing services.
7.2 Services
Except as expressly set forth in Section 6, our services are provided “as is” and “as available,” without warranties of any kind, either express or implied, to the fullest extent permitted by law. This includes disclaimers of warranties of merchantability, fitness for a particular purpose, and non-infringement.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Iron & Oak Plumbing, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to damages for lost profits, lost revenue, loss of use, loss of data, or loss of goodwill, arising out of or related to your use of the Site or our services, even if we have been advised of the possibility of such damages.
Iron & Oak Plumbing’s total aggregate liability arising out of or related to these Terms, the Site, or the services we provide shall not exceed the greater of (a) the total amount you paid to Iron & Oak Plumbing for the specific service giving rise to the claim, or (b) five hundred dollars ($500).
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
9. Indemnification
You agree to indemnify, defend, and hold harmless Iron & Oak Plumbing, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to:
- Your breach of these Terms
- Your misuse of the Site or our services
- Your violation of applicable law
- Your negligence or intentional misconduct
- Any content or information you submit through the Site
10. Intellectual Property
All content on ironandoakplumbing.com, including text, graphics, logos, images, videos, and software, is the property of Iron & Oak Plumbing or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works from Site content without our prior written permission, except that you may print or download Site content for your personal, non-commercial use.
The Iron & Oak Plumbing name, logo, and any related marks are trademarks of Iron & Oak Plumbing, LLC. You may not use our trademarks without our prior written consent.
11. Third-Party Links and Services
Our Site may include links to third-party websites or services. We do not control these third parties and are not responsible for their content, privacy practices, or terms of use. Your interactions with any third-party website or service are governed solely by that third party’s terms and privacy policies.
12. Modifications to These Terms
We may update these Terms from time to time. When we do, we will revise the “Last Updated” date at the top of these Terms. Material changes will be communicated through the Site or by other reasonable means. Your continued use of the Site or our services after we post updated Terms constitutes your acceptance of those Terms.
13. Governing Law and Dispute Resolution
13.1 Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict of laws principles.
13.2 Informal Resolution
Before initiating any formal dispute, you agree to first contact us at 954-283-0447 to attempt to resolve the matter informally. Most disputes can be resolved quickly and without cost through direct communication.
13.3 Binding Arbitration
Any dispute, claim, or controversy arising out of or related to these Terms, the Site, or our services that cannot be resolved informally shall be resolved through binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. The arbitration will be conducted in Broward County, Florida, unless the parties agree otherwise.
Judgment on the arbitrator’s award may be entered in any court of competent jurisdiction. Nothing in this Section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights.
13.4 Class Action Waiver
You and Iron & Oak Plumbing agree that any dispute will be brought only in an individual capacity, and not as part of any class, consolidated, or representative action. You waive any right to participate in a class action or class arbitration.
13.5 Jurisdiction and Venue
For any dispute not subject to arbitration, you consent to the exclusive personal jurisdiction and venue of the state and federal courts located in Broward County, Florida.
14. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect. The unenforceable provision shall be interpreted to give effect to its intent to the maximum extent permitted by law.
15. Entire Agreement
These Terms, together with our Privacy Policy (which is incorporated by reference and also contains our SMS Terms & Conditions), constitute the entire agreement between you and Iron & Oak Plumbing regarding your use of the Site and our services. These Terms supersede all prior agreements, understandings, or representations, whether written or oral.
16. Assignment
You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms and our rights and obligations to any successor entity in the event of a merger, acquisition, or sale of Iron & Oak Plumbing’s assets.
17. No Waiver
Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or of any other provision.
18. Contact Us
If you have questions about these Terms, please contact us at:
Iron & Oak Plumbing, LLC
5690 Hancock Rd
Southwest Ranches, FL 33330
Phone: 954-283-0447
Website: ironandoakplumbing.com