Privacy Policy

Iron & Oak Plumbing, LLC · Last Updated: September 26, 2026

Iron & Oak Plumbing, LLC (“Iron & Oak Plumbing,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have regarding your personal information when you visit ironandoakplumbing.com (the “Site”) or use our plumbing services.

This Privacy Policy also serves as our SMS Terms & Conditions. Section 4 below sets forth the complete terms governing Iron & Oak Plumbing’s opt-in SMS text messaging program (the “SMS Program”). By opting in to the SMS Program through our website consent checkbox, you agree to the terms set forth in Section 4.

By using our Site or our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or services.

1. Information We Collect

We collect information from you when you request our services, sign up for our membership program, contact us through the Site, or otherwise interact with our business. The categories of personal information we may collect include:

Contact Information: Your name, email address, telephone number (including mobile telephone number), and service address.
Service Information: The type of service you request, your service history with Iron & Oak Plumbing, and any details relevant to the work we perform for you.
Payment Information: Billing address and payment method details, which are processed securely through our payment providers.
Communication Preferences: Whether you have opted in to receive SMS text messages or marketing communications from us.
Technical Information: IP address, browser type, device information, and interactions with the Site collected through cookies and similar technologies.

2. How We Collect Your Information

We collect information from you in the following ways:

Directly, when you submit a form on our Site, call us at 954-283-0447, book a service, or communicate with our team.
Automatically, through cookies, analytics tools, and other tracking technologies when you visit the Site.
From third parties, such as payment processors, our SMS platform provider, or referral partners who send us your information with your consent.

3. How We Use Your Information

We use your personal information for the following purposes:

To schedule, provide, and follow up on the plumbing services you request.
To communicate with you regarding your service requests, appointments, and account.
To process payments and manage billing.
To respond to your inquiries and provide customer support.
To administer our membership program, if you are enrolled.
To send you SMS text messages, if you have opted in through our SMS consent process.
To improve our Site, our services, and your experience with Iron & Oak Plumbing.
To comply with legal obligations, resolve disputes, and enforce our agreements.

4. SMS Text Messaging Program (Also Serves as SMS Terms & Conditions)

Iron & Oak Plumbing operates an opt-in SMS text messaging program (the “SMS Program”). This section explains how mobile phone numbers are collected, used, and protected, and sets forth the complete terms governing the SMS Program. By opting in to the SMS Program through our website consent checkbox, you agree to the terms in this Section 4.

4.1 How We Collect Your Mobile Number

We collect your mobile phone number only when you voluntarily provide it, whether by submitting a form on our Site, calling us at 954-283-0447, or providing it during an in-person service visit. You are never required to provide a mobile phone number to receive service from Iron & Oak Plumbing.

4.2 SMS Consent

To enroll in the SMS Program, you must actively check the SMS consent checkbox on ironandoakplumbing.com when submitting a service request, appointment booking, membership signup, or other form that collects mobile phone numbers. SMS consent is optional and is not a condition of purchasing any product or service from Iron & Oak Plumbing.

Iron & Oak Plumbing does not enroll customers in the SMS Program automatically, by default, or based on any prior relationship.

4.3 Categories of Messages You May Receive

If you opt in to the SMS Program, you may receive the following categories of text messages from Iron & Oak Plumbing:

Service appointment confirmations
Technician arrival and en-route notifications
Scheduling changes and rescheduling requests
Service follow-up communications
Invoicing reminders and payment confirmations
Membership renewal notices, if you are enrolled in our membership program
Emergency service coordination
Other service-related communications

Marketing and promotional SMS messages are not part of the SMS Program and require separate consent through a distinct opt-in process.

4.4 Message Frequency

Message frequency varies based on your service activity with Iron & Oak Plumbing. Customers with active service requests or scheduled appointments will receive more messages than customers with no active service activity. There is no fixed number of messages per month.

4.5 Message and Data Rates

Standard message and data rates imposed by your mobile carrier may apply. Iron & Oak Plumbing is not responsible for any charges assessed by your mobile carrier. Please check with your carrier for details of your specific plan.

4.6 How to Opt Out

You may opt out of the SMS Program at any time by:

Replying to any Iron & Oak Plumbing text message with any of the following words: STOP, END, QUIT, UNSUBSCRIBE, or CANCEL.
Calling us at 954-283-0447.
Submitting a request through the contact form at ironandoakplumbing.com.

Once we receive your opt-out request, we will process it promptly, typically within twenty-four (24) hours and no later than ten (10) business days. You will receive a single confirmation message acknowledging your opt-out, after which no further SMS messages will be sent to your number unless you re-opt in through our website.

4.7 How to Get Help

For assistance with the SMS Program, you may:

Reply HELP to any Iron & Oak Plumbing text message.
Call us at 954-283-0447.
Contact us through the form at ironandoakplumbing.com.

4.8 Supported Carriers

The SMS Program is available on major U.S. mobile carriers, including AT&T, T-Mobile, Verizon Wireless, Sprint, U.S. Cellular, and their respective MVNO partners. Carriers are not liable for delayed or undelivered messages.

4.9 Your Warranties

By enrolling in the SMS Program, you represent and warrant that:

You are the account holder or an authorized user of the mobile telephone number you provide.
You are at least 18 years of age.
You are authorized to consent to receive SMS text messages at the number provided.
The information you provide during enrollment is accurate and complete.

4.10 Mobile Information Sharing

Iron & Oak Plumbing does not sell, rent, lease, or share your mobile phone number or SMS opt-in data with third parties for marketing, promotional, or advertising purposes. Mobile information may be shared only with:

Our contracted SMS platform provider, solely for the purpose of delivering SMS messages on our behalf.
Legal, regulatory, or law enforcement authorities as required by law, court order, or valid legal process.
Successor entities in the event of a merger, acquisition, or sale of Iron & Oak Plumbing’s assets, subject to equivalent privacy protections.

4.11 Changes to the SMS Program

Iron & Oak Plumbing reserves the right to modify, suspend, or terminate the SMS Program at any time. If we make material changes to the SMS Program, we will provide notice to enrolled customers via SMS or other reasonable means. Your continued participation in the SMS Program following notice of changes constitutes your acceptance of the modified terms.

4.12 Limitation of Liability for the SMS Program

To the maximum extent permitted by applicable law, Iron & Oak Plumbing, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to your participation in the SMS Program, including but not limited to damages arising from delayed, undelivered, or misdelivered messages, message charges assessed by your mobile carrier, or errors or interruptions in service.

Iron & Oak Plumbing’s total liability arising from or related to the SMS Program shall not exceed the amount you paid to Iron & Oak Plumbing for services during the twelve (12) months preceding the claim.

Aside from the specific SMS-related protections described in Section 4, we may share your personal information with the following categories of recipients:

Service Providers: Companies that help us operate our business, including payment processors, our CRM and scheduling system, our SMS platform provider, and our website hosting and analytics providers. These providers are contractually required to protect your information and use it only for the purposes we specify.
Business Partners: Referral partners or affiliated service providers, only with your consent or as necessary to fulfill your service request.
Legal and Regulatory Authorities: Government agencies, courts, or law enforcement when required by law, court order, or valid legal process.
Successor Entities: In the event of a merger, acquisition, or sale of Iron & Oak Plumbing’s assets, your information may be transferred to the successor entity, subject to equivalent privacy protections.

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. SMS consent records and opt-in data are retained for a minimum of four (4) years following your most recent interaction with us, consistent with applicable regulatory requirements. You may request deletion of your personal information at any time, subject to legal and operational retention obligations.

7. Security

We take reasonable administrative, technical, and physical measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

The right to access the personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your personal information
The right to opt out of certain communications, including SMS messages and marketing emails
The right to receive a copy of your information in a portable format

To exercise any of these rights, please contact us using the information in Section 12 below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our Site to improve your browsing experience, analyze Site traffic, and understand how our Site is used. You can control cookies through your browser settings. Disabling cookies may affect certain features of the Site.

10. Children’s Privacy

Iron & Oak Plumbing’s services are directed to adults. We do not knowingly collect personal information from individuals under the age of 18. If we learn that we have collected personal information from a person under 18, we will delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this Policy and, if the changes are material, we will provide additional notice through the Site or by other reasonable means. We encourage you to review this Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions about this Privacy Policy, our privacy practices, our SMS Program, or your personal information, please contact us at:

Iron & Oak Plumbing, LLC
5690 Hancock Rd
Southwest Ranches, FL 33330
Phone: 954-283-0447
Website: ironandoakplumbing.com